Frequently Asked Questions

    Order and delivery

    Are all sneakers new?

    We only sell 100% new and authentic items . All sneakers are checked and assessed in advance.

    How can I track my shipment?

    As soon as your order is ready for shipment, you will receive an e-mail. Via this e-mail you can click on the button: Follow your shipment . Clicking on this will take you to the Track & Trace page, where you can track the status of your package. You can also follow my order via the live chat on the link track your package.

    What is the delivery time of my order?

    Ordered before 17:00, your order will be delivered within 3-5 working days.

    Which delivery options can I choose?

    All our orders are shipped by PostNL.

    What are the shipping costs?

    For orders within the Netherlands, Belgium and Germany, no shipping costs charged. Different rates apply to all other countries in and outside the EU.

    Order and payment

    Which payment methods do we accept?

    We like to make it as easy as possible for you to place an order with us. To pay on our site you can use:

    iDEAL

    PayPal

    Klarna

    MasterCard

    Visa

    American Express

    Maestro

    Google Pay

    Apple Pay

    Can I pay afterwards?

    Paying afterwards is possible with us. You can pay afterwards with Klarna, which means that you can pay for your purchase now or up to 30 days later.

    How do I make sure I order the right size?

    Of course we want to make sure that you order the right size. For this we have made size tables and listed them for you. Click here to view the size charts.

    Do we also sell gift cards?

    We also sell gift cards. Click here to order a gift card.

    Returns & Exchanges

    Can I return my order?

    Yes, you can exchange and/or return your order within 14 days. You can find the instructions on our Returns & Exchanges page, where all your questions will be answered. Click here to go to the page.

    Can I exchange my order?

    You can exchange a sneaker purchased in our webshop for a different size. The return costs are at your own expense.

    Do I have to pay for an exchange or for the return?

    The return costs for a return or exchange are at your own expense. These are not reimbursed by us.

    Is your question not listed here?

    If you can't find the answer here, please contact our customer service or send us an email at: info@keepitsneaker.com