Returns & exchanges

Returns or exchanges

Not completely satisfied or need a different size after all? You can return or exchange your sneakers within 14 days of receiving them. Register your return through the returns portal and follow the steps. Once approved, you’ll automatically receive a return label.

Register your return here

When signing up, you choose: exchange for a different size or color, receive a gift card, or get your money back via the original payment method.

Cancel your order? Here's how it works.
  • 14 days after receipt
  • Return label after approval
  • Processed within 7 business days

How it works

  1. Register your return

    Via the returns portal. You choose whether you want to exchange it, get a gift card, or receive a refund. Your cancellation takes effect when you notify us.

  2. Receive your return label

    After your registration is approved, you will automatically receive a return label.

  3. Pack and ship

    Unworn, in the original shoebox and in an additional outer box. Keep your shipping receipt until your return has been fully processed.

  4. We are processing your return

    Within 7 business days after your return is received at our warehouse. You will be automatically updated on its status.

Good to know

Return costs

  • The Netherlands, Belgium, and Germany €9,95
  • All other countries €15,00

You are responsible for the return shipping costs. Is your product defective, or did we send you the wrong product? Then we will cover the return shipping costs.

KeepItSneaker is not responsible for loss during shipping. Therefore, always keep your proof of postage until your return has been fully processed.

Return policy conditions

  • The sneakers are unworn – no creases, dirt, or other signs of wear.
  • The original shoebox is intact – return the box as you received it, without damage.
  • All included items are present – factory tags, extra laces, tags, cards, and other accessories, still attached to the product.
  • Use an additional outer box – always ship your return in an extra box to prevent damage.
  • Keep your shipping receipt – without valid proof of shipment, we are not liable for lost returns.

Cancel order

Not shipped yet? Then you can cancel for free.

As long as your order has not yet been shipped, you can cancel it free of charge. We will not charge you any fees, regardless of your payment method.

Is your package already on its way?

Then we can no longer cancel the order. You can exercise your right of withdrawal and return the item to us within 14 days of receiving it. You can read how it works above.

How do you cancel?

Submit your cancellation or withdrawal using the button. Enter your details and order number, and we’ll take care of the rest.

Practical information

Can't log in?

Send us an email or WhatsApp message with your order number and let us know whether you’d like an exchange or a refund. Also confirm that you agree to the return shipping costs; otherwise, we can’t process your return.

info@keepitsneaker.com
+31 85 064 2099 (WhatsApp)

Package refused upon delivery

If a package is refused upon delivery and returned to sender, return costs will be charged.

Return address

KeepItSneaker B.V.
Hoolstraat 21a5
6006 SL Weert

Ready to return it?

Register your return via the returns portal. Do you have any questions? Our customer service will be happy to help.

Register your return here