Size advice
General
Do you have a physical store?
Yes, KeepItSneaker has a physical store in Weert. You're more than welcome to come and see our collection and get advice from our team.
Who are the owners of KeepItSneaker?
KeepItSneaker was founded by Daan and Daan, passionate sneaker enthusiasts who hold quality and authenticity in high regard.
Can I contact you for questions or support?
Yes, you can easily reach us via the contact page on our website or by email. We are ready to help you with all your questions and provide quick support.
Authenticity at KeepItSneaker
Are your shoes 100% authentic?
Yes, all our shoes are 100% authentic and are carefully checked for authenticity. We guarantee that you will always receive original products.
How do I know for sure that the shoes are authentic?
We only work with reliable, recognised suppliers and carry out strict checks on all products to ensure authenticity. That way you can be sure you're getting original sneakers.
Shipping Costs and Delivery
How long does delivery of my order take?
Delivery time varies per product and is shown when you select a size or variant. In general you can expect 1-10 working days, excluding weekends and public holidays.
Do you ship selected products within 24 hours?
Yes, selected products are shipped within 24 hours of ordering.
How can I track my order?
Once your order has shipped, you'll receive a track & trace code by email so you can follow your package until it arrives.
Returns and Exchanges
How can I return a product?
You can return a product within 14 days of receipt via our returns page. Make sure the product is in its original condition and use the included return instructions.
Can I exchange my purchase instead of returning it?
Yes, you can exchange a product within 14 days of receipt. Follow the return instructions on our returns page and indicate which alternative product you would like to receive.
How long does it take to receive my refund?
Once your return has been processed, it usually takes 1-3 working days for your refund to be issued. This is done via the same payment method you used for the purchase.
Sizing advice
How do I find the right size for my shoes?
Check the size chart on each product page to find the right size based on your foot measurements. For shoes that run smaller or larger than usual, there's always a sizing recommendation to help you choose the right size.
Can I exchange the size if the shoes don't fit?
Check the size chart on each product page to find the right size based on your foot measurements. For shoes that run smaller or larger than usual, there's always a sizing recommendation to help you choose the right size.
