General
Do you have a physical store?
Yes, KeepItSneaker has a physical store in Weert. You are warmly welcome to view our collection and receive personal advice from our team.
"We only work by appointment, so feel free to schedule a visit at your convenience!"
Who are the owners of KeepItSneaker?"
KeepItSneaker was founded by Daan and Daan, passionate sneaker enthusiasts who hold quality and authenticity in high regard.
Can I contact you for questions or support?
Yes, you can easily reach us via the contact page on our website or by email. We are ready to help you with all your questions and provide quick support.
Authenticity at KeepItSneaker
Are your shoes 100% authentic?
Yes, all our shoes are 100% authentic and are carefully checked for authenticity. We guarantee that you will always receive original products.
How do I know for sure that the shoes are authentic?
"We only work with reliable and recognized suppliers and conduct strict checks on all products to ensure authenticity. This way, you are guaranteed original sneakers."
Shipping Costs and Delivery
How long does the delivery of my order take?
The delivery time varies by product and is displayed when selecting size or variant. In general, you can expect 1-7 working days, excluding weekends and public holidays.
Do you ship selected products within 24 hours?
Yes, selected products will be shipped within 24 hours after ordering. This applies to orders placed before 5:00 PM on a working day.
NOTE: The 24-hour collection can be recognized by a blue icon in the image and a blue dot next to the available sizes.
How can I track my order?
"After shipping, you will receive a track & trace code via email, which allows you to track your package until it arrives at your location."
Returns and Exchanges
How can I return a product?
You can return a product within 14 days of receipt via our returns page. Make sure the product is in its original condition and use the included return instructions.
NOTE: Please be aware that the return costs are the responsibility of the buyer.
Can I exchange my purchase instead of returning it?
Yes, you can exchange a product within 14 days of receipt. Follow the return instructions on our returns page and indicate which alternative product you would like to receive.
How long does it take before I receive my refund?
Once your return has been processed, it usually takes 1-3 business days to process your refund. This is done via the same payment method you used for the purchase.
Size advice
How do I find the right size for my shoes?
Consult our size chart with each product to find the right size based on your foot measurements. For shoes with a different size, there is always a size recommendation that helps you choose the right size.
Can I exchange the size if the shoes don't fit?
Yes, within 14 days. If the shoes have not been worn and show no damage, you can return or exchange them within 14 days.
